User Kevin never rests – this time, we’re tackling tickets and the compensation plan. Did you know that you can extend your ticket and add money to your account yourself?
How do I extend my ticket?
Short on time to use the service? Want to redeem your ticket, but the beautiful weather is calling you to the beach or on a hike instead? Don’t worry – contact the Service Provider and ask to extend your ticket. You can extend the validity period of any ticket by 7, 14, or 30 days. However, the number of times the Service Provider can extend your ticket depends on the package they’ve selected for their account.
Compensation plan period
Each compensation plan has its own specific period; the most common ones are usually either one month or three months – that is, a quarterly compensation plan. It’s easy to review the terms of your compensation plan, you can find them online in the left-hand menu of your personal account. You can also determine whether you have a monthly or quarterly plan based on the date of your next compensation payment. In the app, you can view this information in the “Account” view by tapping the “Accounts” button.
What should you do if the compensation isn’t enough to cover the purchase?
No problem! In this case, there are actually several solutions. The first option is to prevent running out of funds by adding personal funds to your Stebby account. In the web view, click the “Add Funds” button in the left-hand menu of your personal account, then enter the desired amount in the new view and click the “Pay” button, after which you’ll be redirected to a bank link to complete the payment. It’s that simple! Alternatively, you can make the payment yourself through your bank without using a quick link by selecting “Pay via Bank” instead of clicking the “Pay” button. Be sure to note the reference number displayed to you in this case, as failure to do so may delay the addition of funds to your account. If you suspect that the reference number was omitted from the transaction, please contact our customer support at info@stebby.eu.
In the app, you can add personal funds via a bank link by selecting “Accounts” in the “Account” view. Then tap the “Deposit Money” button and enter the desired amount. Complete the payment in your banking app, and the funds will be in your Stebby account shortly.
The banklink solution also works when you don’t have enough funds to make a purchase on the website or through the app, right before you complete the transaction. The platform will tell you the amount you’re short, and you can then easily pay the remaining balance.
In fact, there’s another option available – if you’re purchasing a service in person from a Service Provider and don’t have enough funds, you can pay the difference in cash or with a bank card. You don’t need to do anything extra for this, because the Service Provider will see a notification at the register indicating that the customer should pay the remaining amount in cash or by card.
